Frequently Asked Questions
Everything you need to know about our premium human hair wigs and extensions.
What is the quality of the hair used in Milano Wigs?
We exclusively use 100% ethically sourced, premium Remy human hair. This ensures that the cuticles remain intact and aligned, providing a natural shine, minimal tangling, and a longer lifespan for your wig.
How do I determine my correct wig size?
To find your perfect fit, measure the circumference of your head starting from the front hairline, behind the ear, to the nape of the neck, and back to the other ear. Our size guide on each product page provides detailed instructions for a secure fit.
Can I style my Milano wig with heat tools?
Yes, because our wigs are made from 100% human hair, you can use blow dryers, flat irons, and curling wands. We recommend using a heat protectant spray and keeping the temperature below 350°F to maintain the hair's integrity.
How long does shipping take?
Standard domestic orders are processed within 1-2 business days and typically arrive within 3-5 business days. We also offer expedited shipping options at checkout for those who need their order sooner.
What is your return and exchange policy?
We offer a 14-day return policy for unworn wigs in their original condition with tags and lace intact. For hygiene reasons, wigs that have been altered, trimmed, or had the lace cut cannot be returned.
How often should I wash my wig?
We recommend washing your wig every 10-14 days of wear. Using sulfate-free shampoos and deep conditioners specifically formulated for processed hair will help keep the strands hydrated and soft.